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Serving Customer Number Uno
March 11, 2008
A week or so ago, as I was sitting at the food court in the local airport, a brand new pizza outlet opened. As the large sheet of plastic that covered the entire front of the new unit was pulled away, it was reminiscent of a theater curtain going up at the start of a play. Behind the counter was the new crew.
I walked over to be Customer Number One.
The pizza was fine, but what really struck me was the amazing attitude of the crew— from the senior manager, to each and every crew member. They were so engaged, energetic and enthusiastic.
Now, I know it had a lot to do with the excitement of the opening. But is there any way that attitude and enthusiasm can be sustained? Maybe that is the REAL challenge of our industry.
Posted by Dennis Lombardi on March 11, 2008 | Comments (0)